How do I return an item?

"LIST PRICE" is the suggested retail price provided to us by our suppliers.

"You Save" indicates your savings off of the manufacturers published list price.

colorHQ.com will not ship outside of the U.S. & Canada.

"Free Shipping" is done via Fed Ex or UPS GROUND.


Cancellation Policy:

Within 24 hours after receipt of order - provided the product has not shipped. Cancellations must be done by calling us at 1-888-265-6717


10 Day Return Policy on specific Eye-One and Pulse Products:

Selected items on our site will be clearly marked as having a 10 day return policy. These items are backed with our 10 day money back promise of satisfaction. Simply call us at 1-888-265-6717 within 10 days of delivery and we will arrange for the product to be returned.

Note: Items must be returned in NEW condition with the original packaging and all accessories. If a quantity greater than 1 is purchased by the customer, then only 1 opened item will be eligible for this offer.

Items currently qualified for this program include: i1 Basic, i1 Photo, & i1 Publish


Return Policy for Large Box Items:

Please note large box items like Printers, Light Booths, and other items delivered by freight are non returnable.
Please call us at 888-265-6717 should you have any questions.


Return Policy for Custom Products and Services:

Returns must be requested in writing within 30 days of shipment. Custom items will be repaired or replaced at colorHQ's sole discretion.

Trade In Offers:

Trade in offers will require the customer to send their original product to colorHQ.com before we can ship out the new product.

Typographical Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, colorHQ.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. colorHQ.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, colorHQ.com shall immediately issue a credit to your credit card account in the amount of the charge.

Special Offers and Pricing:

colorHQ.com reserves the right to rescind Special offers at any time. It is possible that these pages may reflect offers that are no longer available. Customers purchasing product after the offer has been rescinded will be issued a full credit providing that the product is returned unopened.

Special "limited time" offers may not be extended to other dealers or distributors. During the sale purchases will be limited to 1 item per customer